RETURN POLICY

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
We do not accept the products which are not broken but the customer wants to return because they changed their mind about the purchase.
To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

Shipping 

To return your product, you should mail your product to: 7025 NO.222 guangyuanxi RD GZ CHINA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Refund Policy

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 7 days. 
Note:- After 15 days of period from purchase date you will no longer be eligible and won't be able to receive a refund.
You can contact us if you have any query:

Email:- sales@silkswanhair.com